Updated 16-08-2021 - Nicki Saunders

Advice and support

Frequently asked questions:

Can I get the current owners contact information?

DVLA can not release any information in regards to who the current owner of a vehicle is, as it is a breach of privacy and data protection. The registered owners information will be on a valid V5C registration document. If it is a private sale, the current owner should make themselves contactable in their advertising by displaying a number or email address.

Can I see the damage details in a write-off check?

You will be advised the category of write-off with a check, but you will not get the entire background story as to what actually physically happened to the vehicle. Category A is a complete write-off and not even good for parts. Category B can be used for some parts, but the vehicle can not be driven again. Category S is structural damage that can be repaired, such as suspension or chassis. Category N is non-structural damage that can be repaired, such as the bumper, seats, roof panel etc.

Can I see full VIN records?

Unfortunately, it is against disclosure laws to display the full vehicle inspection number (VIN) records in any of the reports, so there are some limitations here. When you purchase a report, you will need to enter the full VIN number of the vehicle. You can normally find the VIN number near the engine of the vehicle. If you can’t find it, you will need to contact the DVLA directly.

Why can’t I find my check?

After you request a check with us, you should have received an email confirming your payment details and a link to your report. If you can not find this email, check your junk mailbox, as it may have been filtered through to that. If it’s still not hiding in the shadows, don’t panic, we will still have you on file, so you can retrieve your check by going to our page and entering in your email and VIN number.

Why have I been charged twice?

We get this one a lot, so we actually did some research and discovered that we are getting confused with another company, so please double-check your bank statement and see if the company name, costs and details are the same as our initial payment. We do not have monthly subscriptions, nor do we hold on to your credit card details, so being charged again is not an option for us. You can contact your bank if you are having issues that need to be resolved.

I think my report is wrong, how do I get a refund?

We get all of our data from trusted third-party sources and the Driver and Vehicle Licensing Agency (DVLA), but if you believe something in the report is incorrect, please let us know! Simply send us a message with the vehicle registration number, vehicle details, and what you believe the error to be. Once we have reviewed the information and believe you are entitled to a refund, we will provide you with a full refund back to your original payment method.